Privacy Policy

1- Privacy Policy Platforms:

This privacy policy is applicable to all of Zorita's customer-facing platforms, including Zorita's website, www.zoritalingerie.com, and Zorita's mobile applications ("Platforms"). Any reference to "site" or "website" may also refer to platforms interchangeably.

2- Privacy Policy Changes:

Zorita reserves the right to modify this Privacy Policy periodically. The latest version will be available on Zorita's online platforms. It is advisable to review our Privacy Policy regularly. By continuing to use the Zorita website, application, and services, you signify your acceptance of this Privacy Policy, including any revisions made over time.

3- Your data rights:

1. Right to Information: You can inquire about any personal data we hold or process about you.

2. Right to Access: You can request access to your personal data in our possession.

3. Right to Correction: You can ask us to rectify any inaccuracies in your data at no cost.

4. Right to Opt-Out: You can request us to cease using your data for direct marketing.

5. Right to Erasure or Restriction: You can ask for the deletion or limitation of the processing of your personal data.

6. Right to Data Portability: You can request the transfer of your data to yourself or a chosen service provider.

7. Right to Lodge a Complaint: You can file a complaint with the supervisory authority.

For any data concerns, reach us at +971 55 215 1948 or find quick assistance in our Help Centre or by creating a support ticket.

4- Privacy Consent Declaration:

I acknowledge reading and comprehending this Privacy Policy. By providing data to Zorita or its agent(s) and utilizing Zorita's website, applications, or services, I willingly and explicitly grant consent to Zorita's data collection, usage, sharing, processing, and retention practices as outlined in this Privacy Policy.

I am aware that Zorita needs my personal data as outlined in the Privacy Policy to fulfill the product or service I have requested/ordered. I hereby authorize Zorita to process, retain, and share my data with Zorita's subsidiaries, branches, agents, third-party service providers, credit and debit agencies, and regulators/government bodies, both within and outside the UAE, as allowed by law, for delivering this product/service to me.

Zorita, its personnel, and all authorized third parties are expressly obliged to adhere to Zorita's confidentiality commitments. I understand that I have the right to decline or withdraw my consent at any time. However, doing so may impede Zorita's ability to meet its legal or regulatory obligations and may affect its capacity to provide products and services to me.

5- Security Measures:

We have implemented suitable technical and security measures to prevent unauthorized or unlawful access, accidental loss, destruction, or damage to your information. Personal details collected through the Site are stored on a secure server. Our servers are protected by firewalls, and when collecting payment card details electronically, we employ encryption through Secure Socket Layer (SSL) coding. While we cannot ensure 100% security, these measures make it challenging for hackers to decrypt your details. It is highly advised not to transmit full credit or debit card details in unencrypted electronic communications with us. We uphold physical, electronic, and procedural safeguards related to the collection and disclosure of your information. Our security protocols may entail occasional requests for proof of identity before disclosing personal information. You are accountable for safeguarding your password and computer against unauthorized access.

6- Log Information:

Whenever you access Zorita's Platforms, your browser sends information to our server log files, where it is recorded. This transmitted data includes the date and time of your visit, the pages you viewed, your IP address, the URL of the site that referred you to Zorita, the amount of stored information, and the browser you used.

After collecting this data, all IP addresses are either deleted or anonymized. Anonymization involves altering your IP address in a way that prevents it from being directly linked to the original user, or it can only be linked through extensive research.

The anonymous information stored in the log file is utilized to enhance the shopping experience on Zorita Platforms. This involves improving navigation for user-friendliness, promptly identifying errors, and optimizing server capacity where needed. For instance, this information helps us identify peak times and allocate sufficient server power to ensure the site runs efficiently.

Customer Declaration of Consent

I hereby grant Zorita permission to analyze and use protocol data for the ongoing enhancement and optimization of their online shop, in conjunction with my continued use of Zorita's site.

7- Cookies:

While it's not mandatory to accept cookies for visiting our Platforms, you'll need to enable them in your browser if you wish to place an order or add items to your shopping basket.

What are Cookies?

Cookies and flash cookies are small files stored on your device, containing specific information about your preferences and data our system needs when interacting with your browser. They help customize our Platforms to your preferences, reflecting your tastes and browsing habits. Cookies also save entered information, eliminating the need to re-enter it on your next visit.

Cookies enable our system to recognize your previous visits, remember settings, and preferred products. Temporary/permanent cookies have a lifespan, automatically deleting after a certain period. They allow us to collect and analyze data for improving our Platforms, making them user-friendly, and providing personalized product recommendations. Our goal is to offer you an enjoyable, hassle-free shopping experience tailored to your preferences.

What kind of cookies does Zorita use?

Zorita may use the following types of cookies on its Platforms:

1. Session cookies: These cookies are deleted at the end of your browser session and facilitate your use of our site features, such as "Wishlist" and "Shopping bag."

2. Analytics cookies: These cookies allow us to analyze your usage of our site to enhance your shopping experience.

3. Customer preference cookies: These cookies remember your product and account preferences for a more personalized shopping experience. Some of these cookies may remain on your computer after you close your browser.

4. Customer targeting and advertising cookies: These cookies display ads tailored to your preferences, control ad frequency, and assess the effectiveness of our marketing campaigns.

What information is stored in cookies? Cookies used by Zorita do not store personal information. They are assigned an ID number for internal reference, incapable of identifying the user or accessing personal details like name or IP address. The anonymized information from cookies helps us analyze popular pages, products, and improve the overall user experience.

What is on-site targeting?

On-site targeting involves collecting information to tailor our advertisements and online offers to our customers. This data is not employed to identify individual users but is used to optimize our website. The information gathered through our cookies is not associated with personal or order information; its sole purpose is to deliver advertisements and notifications of relevant offers and services based on users' preferences. For instance, if a customer has been exploring our sports shoe selection, they might see ads for discounted trainers. Our aim is to offer a personalized shopping experience aligned with individual tastes and preferences.

Does Zorita use third-party cookies?

Yes, we permit cookies from specific business partners to customize their advertisements based on your preferences and browsing habits. When you visit our site, cookies from some of our partners may be stored on your computer. These third-party cookies, like our own, can be temporary or permanent and are automatically deleted at the end of their lifespan (ranging from 14 days to 2 years). Importantly, these cookies do not collect personal information. The data they store is gathered at specific intervals, enabling the partner companies to identify which products are most frequently viewed. However, this is done completely anonymously, using randomly designated user ID numbers. Consequently, this data is never combined with any personal information you have provided to us. The sole purpose of third-party cookies is to facilitate our partners in advertising products that may interest you.

Re-targeting:

Our website employs re-targeting technology to enhance your online experience. This technology enables us to display advertisements for recently viewed and related products on our partners' websites. Essentially, our ads, even on other companies' sites, are tailored to match your interests. This customization is achieved by analyzing user behavior using data collected from our cookies. It's important to note that this information is anonymous—no personal details are stored, and user profiles are not created.

How to manage cookies:

To control cookie storage on your computer, you can adjust your browser settings to prompt you for permission each time a cookie attempts to access your computer. If you prefer to accept our cookies but block those from our partners, you can configure your browser to block third-party cookies.

Most browsers provide information on changing cookie settings in their help sections. It's advisable to make changes only to your profile's browser settings on shared computers.

Our Platforms utilize technology from third-party service providers like Google and Facebook. These providers collect and store data for marketing and optimization purposes, creating data use profiles under pseudonyms. Cookies are employed for this purpose, allowing recognition of the internet browser. The collected data is not used to personally identify visitors without separate authorization, and it is not combined with personal data on the pseudonym holder. You can revoke permission for data recording and storage at any time with ongoing effect.

For instance, our Platforms use Google Analytics, a web analytics service by Google, Inc. By using cookies, Google Analytics assesses user website activity. The generated information, including your IP address, is sent to and stored by Google in the United States. Google uses this data to evaluate website usage, generate reports for website operators, and offer additional services related to website activity and internet usage. Google may share this information with third parties when required by law or when these parties process data on Google's behalf. You can decline the use of cookies by adjusting your browser settings. However, note that this may limit your ability to fully use this website.

By using our Platforms, you agree to the processing of your data by third-party service providers as described above.

Customer Declaration of Consent:

I willingly permit the storage of my user information in cookie files and its use as described above. I also allow these files to persist on my computer beyond my browser session for future website visits. I retain the right to revoke this permission by adjusting my browser settings to refuse cookies.

8- Information Collection:

When placing an order on any of our Platforms, we gather various details to process your purchase, handle potential claims, and deliver our services. This may include your title, name, gender, email address, postal and delivery addresses, telephone and mobile numbers, fax number, payment details, payment card details, or bank account details.

We also collect device information, such as device IDs and personally identifiable information used to access Zorita, to enhance your user experience and make platform improvements. This data is crucial for fraud detection and prevention.

The information you provide enables order processing, service provision, and communication. We use it to administer your account, handle returns and size change requests, verify financial transactions, audit data downloads, enhance platform content, identify visitors, conduct demographic research, and send requested information or useful product details, provided you haven't objected to such contact.

With your consent, we may contact you by email about other products and services. Opt-out is available anytime for marketing communications.

To facilitate product delivery, we may share your name, phone number, and address with third parties like couriers or suppliers.

Your phone number and email may be used for order status notifications and updates on deals.

Customer Service and Payment Processing:

We employ the collected information for customer service analyses, agent training, and providing optimal customer support. Payments made through our platforms are processed by our agent. Accurate and updated information submission is your responsibility.

While we store your order details for security, direct retrieval is restricted. Accessible through your account on any platform, you can view completed, open, and pending orders. Maintain confidentiality of access data; we hold no liability for password misuse, unless our fault.

These practices ensure a secure and personalized shopping experience on Zorita's Platforms.

Legitimate Purpose:

Even after account closure and service discontinuation, we may retain your information for legitimate reasons. These include fraud detection and prevention, compliance with legal and regulatory requirements, dispute resolution, and enforcement of privacy policies, terms, and conditions. This ensures ongoing security, integrity, and adherence to legal obligations beyond the active service period.

Credit Check and Fraud Prevention:

We utilize fraud prevention agencies (FPAs) to assess orders on our Platforms. Here's a brief overview of how FPAs, like us, handle your information:

1. Search at FPAs: We check with FPAs for information on individuals placing orders on our platforms.

2. Decision Making: Information from FPAs aids us in making decisions about orders on our Platforms.

3. Fraud Identification: If false or inaccurate information is provided, leading to fraud identification, details may be shared with FPAs, and we reserve the right not to process such orders.

Other Uses of Personal Information:

Apart from fraud prevention, we may use your personal information for opinion and market research. Your details remain anonymous and are used for statistical analysis. You can opt-out of this at any time. Survey responses are kept separate from your email address. We may also send you information about us, our Platforms, products, promotions, newsletters, and related content.

Opting Out:

If you prefer not to receive additional information, click the 'unsubscribe' link in our emails or use the Contact Us form in the Help Center to request unsubscribing. We'll cease sending the requested information within 7 working days.

Service-Level Communication:

Even if you opt-out of additional information, we'll continue sharing service-level communication, including order confirmations and shipment messages.

Anonymized Data:

We may anonymize user data on our platforms for research, system improvements, and offering better products. Anonymized data, while used for various purposes, won't be capable of personally identifying you.

Competitions:

When you participate in competitions, we use your data to notify winners and promote our offers. Additional details can be found in the participation terms specific to each competition.

Third Parties and Links:

Your personally identifying information, including email addresses, may be shared with other companies in our group for commercial purposes, such as advertising. Additionally, we may provide your details to agents and subcontractors to support various aspects outlined in our Privacy Policy, including product delivery, payment collection, data analysis, and marketing or customer service assistance. Information may be exchanged with third parties for fraud protection and credit risk reduction. In the event of a business sale, databases containing your personal information may be transferred.

With your approval, we may share your information with companies you endorse, such as your social media sites. Our platforms may feature third-party advertising and links to other sites. Please note that we are not responsible for the privacy practices or content of these third parties or sites, nor for any third party to whom we transfer your data in accordance with our Privacy Policy.

We target our ads and marketing content on our platforms based on the information we have on you, your browsing history on Zorita, and your previous transactions with us.

Unless specified in this Privacy Policy, we will NOT sell or disclose your personal data to third parties without your prior consent, unless necessary for the purposes outlined herein or required by law.

Use of Facebook Social Plugins:

Our platforms utilize social plugins ("plugins") provided by the social network facebook.com, operated by Facebook Inc., located at 1601 S. California Avenue, Palo Alto, CA 94304, USA ("Facebook"). These plugins are identifiable by the Facebook logo or the notice "Facebook Social Plugin." For a comprehensive list of all social plugins and their appearance, please visit developers.facebook.com/plugins.

When you access a page on our platforms that contains a social plugin, your browser establishes a direct connection to Facebook servers. Facebook transfers the plugin content directly to your browser, which embeds it into the website. This allows Facebook to receive information about your visit to the respective page on our platform. The internet address of the visited site, including your IP address, is transferred to a Facebook server in the USA, where the data is stored. This occurs even if you don't have a Facebook account or are not logged into Facebook at the time.

If you are logged into Facebook, your visit can be linked to your Facebook account. Interactions with the plugins, such as clicking "Like" or entering a comment, result in the corresponding information being transmitted from your browser directly to Facebook and stored by Facebook. This information may also be published on Facebook and displayed to your Facebook friends.

If you are a Facebook member and prefer not to have Facebook connect the data about your visit to our platforms with your existing member data on Facebook, please log out of Facebook before accessing our platforms. You can also block Facebook social plugins by using browser add-ons, such as the "Facebook Blocker."

For information on the purpose and scope of data collection by Facebook, how it is processed and used, your rights in this regard, and privacy protection settings, please refer to Facebook's privacy policy.

9- To Whom We May Disclose Your Information:

Information about our customers is integral to our business operations. We only share your information as outlined below and with businesses that adhere to practices as protective as those detailed in this Privacy Policy:

• Other Businesses: To provide you with our services, we may collaborate with affiliated businesses and/or non-affiliated service providers (e.g., logistics firms for product delivery, marketing companies, payment processors for online transactions, etc.). These businesses may be involved in your transactions and may store your information in a digital wallet for more efficient use of our services. It is understood that these businesses require access to the relevant information to perform their functions. We ensure that these businesses do not use your information for other purposes. Information received from these businesses (e.g., updated delivery and address details) may be used to correct our records and facilitate your future purchases. By using our platform, you freely and specifically consent to the transfer, storage, use, and disclosure of your information among affiliated businesses and/or non-affiliated service providers, regardless of their location. These businesses are contractually obligated to respect the confidentiality of your information.

• Marketing and Promotional Offers: We may use your information to provide you with details about goods, services, campaigns, and enhance your platform experience, including service messages, new features, enhancements, special offers, and events of interest. Contact may occur through various channels, such as emails, push notifications, web notifications, post, telephone, in-app messages, WhatsApp messages, and news feed cards. Third parties may also use your information, for instance, to assist advertisers in reaching their target audience and fulfill our commitments to advertisers (e.g., displaying advertisements to a specific audience).

• Additional Information for Market Research: You may be asked to provide additional information to participate in market research activities, competitions, and promotions. For instance, if you win a competition, additional personal data may be required to confirm your eligibility and award the prize. This information may be collected by us, our co-sponsors, or vendors involved in the promotion. It is advisable to review the privacy policies of such third parties to understand how they may use the collected information.

• Business Transfers: If we undergo a substantial acquisition or transfer substantially all of our assets, customer information will be one of the transferred assets.

• Protection of Our Platform and Others: We may disclose account and other information when we believe such disclosure is necessary to comply with the law and law enforcement investigations, and to safeguard the rights, property, or safety of our users or others. This may involve exchanging information with other companies and organizations for reasons such as fraud protection and credit risk reduction.

I willingly and explicitly agree to Zorita's gathering, utilization, sharing, processing, and retention of my data as outlined above.

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